FAQ: Process & Collaboration

The free initial consultation usually takes around 30 minutes and is held by phone or video call. You describe your plans, we ask targeted questions and give you an honest first assessment – at no cost, with no obligation and explicitly without a sales pitch.

A web project at an agency typically moves through clearly defined phases: from the initial consultation through concept, quotation, design and development to quality assurance, launch and ongoing support. Each phase ends with a tangible deliverable you can review and approve – keeping you in control of direction, cost and schedule at all times.

Depending on the scope, a website project typically takes a few weeks to a few months. The biggest factors are the feature scope, the number of feedback rounds and the timely delivery of content such as copy and images.

Depending on the scope, developing an online shop typically takes a few weeks to several months. The biggest factors influencing the duration are the feature scope, how individual the design is, integrations with ERP and inventory systems, data migration, and the timely delivery of content and product data.

As a client, you contribute three things above all: knowledge about your company and your goals, timely feedback in the review rounds, and content and access credentials – such as copy, images, product data and domain logins. A finished specification document is not required; the requirements are developed together with the agency.

Launch marks the start of live operation: in the first days the project is closely monitored, followed by regular updates, maintenance, backups and security patches. As needed, search engine optimisation, performance monitoring and the development of new features come on top – you decide on the scope of the ongoing support.