Customer Lifetime Value: How to Calculate and Grow 2026
How to calculate customer lifetime value in your online shop, forecast it with BG/NBD and grow it through repeat purchases, personalization, loyalty and win-back campaigns.
Insights on e-commerce, web development and digital solutions
Here you find our articles about online shops, websites and web tech. We explain new rules, tools and good ways of working. You can filter the articles by topic. At the top of an article you find a short version in plain words. Ask us if something is still not clear.
How to calculate customer lifetime value in your online shop, forecast it with BG/NBD and grow it through repeat purchases, personalization, loyalty and win-back campaigns.
Large purchasing departments order from inside their own system. How a punchout catalog builds the bridge, which protocols are involved and where such projects tend to get stuck.
70.22 percent of carts are left behind. Here is how to introduce express checkout in Shopware and WooCommerce – with Apple Pay, Google Pay, Wero and passkeys.
Images are the LCP element on 68% of mobile pages. Use WebP, AVIF, alt text and image CDNs to win more rankings and conversions in your shop.
Among companies that use artificial intelligence, **42%** rely on speech recognition and **34%** on technologies for generating natural language (Federal Statistical Office). This article sorts the documented figures on voice search, accessibility, data protection and checkout, and shows what an online shop can realistically implement.
A shop that runs smoothly with a handful of visitors can buckle under load. Where the bottlenecks sit, which levers actually work and how to measure the gain afterwards.
Cross-selling is a lever in e-commerce for increasing average order value without having to acquire new customers.
Between interest and order sit many small hurdles that nobody on the team notices any more. Which principles clear the path and how to evidence the effect in your own shop.
The transition period for issuing invoices is running out – here's how to prepare your online shop, choose between ZUGFeRD and XRechnung, and meet the requirements of German VAT law.
Larger targets, terms explained, input help, clear focus, no time limits
You decide which optional data processing to allow.
Our anonymous reach measurement runs without cookies and without IP storage, including campaign parameters in links – we do not ask for consent for it because none is legally required.
Strictly required: language preference, core site functions and storing your cookie choice. Without these the site does not work. Settings you choose yourself (light/dark appearance, accessibility) are kept in your browser's local storage only once you choose them; "Reset" in the accessibility settings removes them.
Records your interactions (clicks, scrolling, inputs) pseudonymously so we can spot usability issues. Form field inputs are masked automatically before storage; your IP address is not saved with the recording. Served from our own domain, no external tool. Opt-in, revocable any time.