AI Chatbots in E-Commerce 2026: Automating Customer Service
An assistant that answers order status, returns and availability on its own takes real load off support. Where the handover to a human belongs and what disclosure rules require.
Insights on e-commerce, web development and digital solutions
Here you find our articles about online shops, websites and web tech. We explain new rules, tools and good ways of working. You can filter the articles by topic. At the top of an article you find a short version in plain words. Ask us if something is still not clear.
An assistant that answers order status, returns and availability on its own takes real load off support. Where the handover to a human belongs and what disclosure rules require.
Inventory system and shop are meant to show the same truth. This guide explains the connector data flow, the typical conflicts around stock and prices, and how to surface errors early.
Replatforming moves processes, not just data. What can be carried over, what has to be rebuilt, and how URLs, redirects and rankings survive the switch to the new system.
The cybersecurity obligations apply without a transition period and reach into the supply chain. Who is affected, which evidence is required and how to prepare reporting channels in time.
Design and range do not carry a shop when the infrastructure buckles under load. How to judge hosting for shops, which services belong to operations and where responsibility ends.
7,966 new vulnerabilities, 96 percent of them in plugins: WordPress security is business-critical in 2026. The comprehensive guide with 10 essential measures.
Slow pages cost orders, and the cause is rarely in one place. From server configuration through caching to the frontend: where the time is lost and how to get it back.
As an online shop grows, so does the number of its systems: ERP, PIM, CRM, shipping, payment, marketplaces.
Around 70% of all shopping carts are abandoned – on mobile, checkout decides revenue. Learn how to close the mobile gap.
Larger targets, terms explained, input help, clear focus, no time limits
You decide which optional data processing to allow.
Our anonymous reach measurement runs without cookies and without IP storage, including campaign parameters in links – we do not ask for consent for it because none is legally required.
Strictly required: language preference, core site functions and storing your cookie choice. Without these the site does not work. Settings you choose yourself (light/dark appearance, accessibility) are kept in your browser's local storage only once you choose them; "Reset" in the accessibility settings removes them.
Records your interactions (clicks, scrolling, inputs) pseudonymously so we can spot usability issues. Form field inputs are masked automatically before storage; your IP address is not saved with the recording. Served from our own domain, no external tool. Opt-in, revocable any time.